This Privacy Policy describes how Théolivya, operating under the editorial identity The Intimate Note, collects, uses, and protects the personal information you provide when you visit theolivya.com, submit a contact form, sign up for communications, or purchase our digital products. By using our website, you agree to the practices described in this policy.
We take your privacy seriously. We collect only what we need, we use it only for the purposes stated, and we do not sell your personal information to anyone.
01
Who We Are
Théolivya is a digital brand and content platform operating under the editorial identity The Intimate Note. We publish relationship guidance content and sell digital products for women navigating modern dating. Our website is located at theolivya.com.
For privacy-related enquiries, you can reach us at support@theolivya.com.
02
Information We Collect
We collect information in the following ways:
Information you provide directly:
- Name and email address when you submit our contact form or sign up for our email list.
- Name, email address, and billing information when you purchase a digital product through our store. Payment card details are processed directly by our payment processor and are never stored on our servers.
- Any messages or enquiries you send us through our contact form.
Information collected automatically:
- Browser type, device type, operating system, and IP address when you visit our website.
- Pages visited, time spent on pages, and referring URLs collected through analytics tools.
- Cookie data as described in Section 4.
03
How We Use Your Information
We use the information we collect for the following purposes:
- To deliver digital products you have purchased and send you order confirmation and delivery emails.
- To send you content, updates, and promotional communications if you have opted in to our email list. You can unsubscribe at any time using the link at the bottom of any email.
- To respond to your enquiries and contact form submissions.
- To improve our website content, understand how visitors engage with our pages, and measure the performance of our content and advertising.
- To serve relevant advertising to people who have visited our website, using retargeting pixels from Pinterest and Meta as described in Section 5.
- To comply with legal obligations.
We do not sell, rent, or trade your personal information to any third party for their own marketing purposes.
04
Cookies and Tracking Technologies
Our website uses cookies, which are small text files stored on your device, to improve your experience and help us understand how the site is used. We use the following types of cookies:
- Essential cookies: Required for the website to function correctly. These cannot be disabled.
- Analytics cookies: Used by Google Analytics to collect anonymous information about how visitors use our site, including pages visited and time spent. This data is aggregated and does not identify you personally.
- Marketing and tracking cookies: Set by Pinterest and Meta when you visit our site. These cookies allow us to show you relevant advertisements on those platforms and measure the effectiveness of our campaigns.
- Functional cookies: Used to remember your preferences and improve your experience on return visits.
You can control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. You can also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
05
Third Party Services and Advertising Pixels
We use the following third party services on our website:
- Google Analytics: We use Google Analytics to understand how visitors interact with our site. Google Analytics collects information anonymously and reports website trends without identifying individual visitors. Google's privacy policy is available at policies.google.com/privacy.
- Google Search Console: We use Google Search Console to monitor our site's presence in Google search results. This tool does not collect personal information from visitors.
- Meta Pixel: We use the Meta Pixel to measure the effectiveness of our Facebook and Instagram advertising, to build audiences for our ads, and to retarget visitors who have shown interest in our products. Meta's data policy is available at facebook.com/privacy/policy.
- Pinterest Tag: We use the Pinterest Tag to measure conversions from Pinterest advertising, to build audiences, and to retarget visitors on Pinterest. Pinterest's privacy policy is available at policy.pinterest.com/privacy-policy.
- Payment Processor: We use a third party payment processor to handle all financial transactions. We do not store your payment card information on our servers. Please refer to your payment processor's privacy policy for details of how they handle your financial data.
- Email Service Provider: We use a third party email service provider to manage our mailing list and send communications to subscribers. Your email address and name are stored with this provider in accordance with their privacy policy.
06
How We Share Your Information
We do not sell or rent your personal information. We may share your information in the following limited circumstances:
- Service providers: We share information with third party service providers who help us operate our website and deliver our services, including our payment processor, email service provider, and analytics tools. These providers are contractually required to protect your information and use it only for the services they provide to us.
- Legal requirements: We may disclose your information if required to do so by law, court order, or government authority, or if we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.
- Business transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email or a prominent notice on our website of any such change.
07
Data Retention
We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy any legal, accounting, or reporting requirements.
- Contact form submissions are retained for up to 12 months.
- Email list subscriber data is retained until you unsubscribe, after which it is deleted within 30 days.
- Purchase records are retained for a minimum of 7 years in accordance with financial record-keeping requirements.
- Analytics data collected through Google Analytics is retained in accordance with Google's standard data retention periods.
08
Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal information:
- Access: You have the right to request a copy of the personal information we hold about you.
- Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
- Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
- Objection: You have the right to object to our processing of your personal information in certain circumstances.
- Withdrawal of consent: Where we process your information based on your consent, you have the right to withdraw that consent at any time. This does not affect the lawfulness of processing carried out before your withdrawal.
- Unsubscribe: You can opt out of our email communications at any time by clicking the unsubscribe link in any email we send you.
To exercise any of these rights, please contact us at support@theolivya.com. We will respond to your request within 30 days.
If you are located in the European Union or United Kingdom, you also have the right to lodge a complaint with your local data protection authority.
09
Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, or alteration. Our website uses SSL encryption for all data transmission. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
In the event of a data breach that is likely to result in a risk to your rights and freedoms, we will notify you and the relevant authorities as required by applicable law.
10
Children's Privacy
Our website and products are intended for adults aged 18 and over. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected information from a minor, please contact us immediately at support@theolivya.com and we will delete that information promptly.
11
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website.
We encourage you to review this policy periodically to stay informed about how we are protecting your information. Your continued use of our website after any changes constitutes your acceptance of the updated policy.
12
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us using the details below.
