These Terms and Conditions govern your use of the Théolivya website located at theolivya.com and the purchase of any digital products offered under the editorial identity The Intimate Note. By accessing our website or purchasing any of our products, you agree to be bound by these terms in full. If you do not agree with any part of these terms, please do not use our website or purchase our products.
Please read these terms carefully before making a purchase. They contain important information about your rights and obligations, including our refund policy and intellectual property restrictions.
By visiting theolivya.com, submitting a contact form, signing up for our email list, or completing a purchase, you confirm that you are at least 18 years of age, that you have read and understood these Terms and Conditions, and that you agree to be legally bound by them.
These terms apply to all visitors, users, and customers of Théolivya. Your continued use of our website following any updates to these terms constitutes your acceptance of the revised terms.
Théolivya sells digital products in the relationship guidance and personal development category, targeted at adult women. Our product range includes relationship script kits, communication guides, affirmation audio bundles, clarity frameworks, and other digital resources designed to support women in their romantic lives. Our full catalogue of available products can be found at theolivya.com.
All products are delivered as digital files and are available for immediate download following successful payment. No physical products are shipped. All purchases are one-time payments with no recurring billing or subscription charges unless otherwise explicitly stated at the time of purchase.
Pricing for each product is clearly displayed at the point of purchase. Prices are subject to change at any time without notice, but changes will not affect orders that have already been completed and paid for.
Our products are educational and informational in nature. They do not constitute professional psychological, therapeutic, legal, or medical advice. The scripts, frameworks, and guidance provided are tools to support your personal communication and are not a substitute for professional support.
Payment is processed securely through our third party payment processor. We accept major credit and debit cards. By completing a purchase, you confirm that you are authorised to use the payment method provided and that the billing information you have submitted is accurate and complete.
You will receive an order confirmation email at the address you provide at checkout. Please ensure your email address is entered correctly as your download link and receipt will be delivered to that address. Théolivya is not responsible for non-delivery of digital products caused by an incorrectly entered email address.
All transactions are subject to verification and we reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud or misuse.
Upon successful payment, you will receive an email containing a secure download link for your purchased product or products. Downloads are typically available immediately after purchase.
We recommend downloading and saving your files to a secure location immediately after purchase. Download links may expire after a specified period or number of download attempts. If you experience difficulty accessing your download, please contact us at support@theolivya.com within 14 days of purchase and we will assist you.
Digital products are delivered as PDF files or audio files depending on the product. You are responsible for ensuring that your device is capable of opening and playing the file formats provided. We do not offer refunds on the basis of technical incompatibility where the file formats have been clearly stated.
We stand behind the quality of our digital products and want every customer to feel confident in their purchase. Our refund policy is as follows.
We offer a full refund on all digital product purchases within 14 days of the original purchase date, no questions asked.
To request a refund, email us at support@theolivya.com within 14 days of your purchase with your order number and the email address used at checkout. Refunds are processed within 5 to 10 business days and returned to your original payment method.
After 14 days from the purchase date, all sales are final and no refunds will be issued.
Please note the following conditions regarding our refund policy.
If you have a question or concern about a product before requesting a refund, we encourage you to contact us first at support@theolivya.com. We are happy to help and in many cases can resolve issues without a refund being necessary.
All content on theolivya.com and within our digital products, including but not limited to text, scripts, frameworks, audio recordings, graphics, logos, brand identity, and the editorial content published under The Intimate Note, is the exclusive intellectual property of Théolivya and is protected by copyright law.
Your purchase of a digital product grants you a personal, non-exclusive, non-transferable licence to use the product for your own personal, non-commercial purposes only. This licence does not constitute a transfer of ownership.
You may not copy, reproduce, distribute, share, resell, republish, or create derivative works from any of our digital products or website content, in whole or in part, without our express written permission. This includes sharing download links, copying scripts into content you publish, or distributing files to third parties.
You are permitted to:
You are prohibited from:
Violation of these terms may result in termination of your access to our products and services and may expose you to legal liability.
Our website and digital products are provided on an as-is and as-available basis. Théolivya makes no warranties, express or implied, regarding the completeness, accuracy, reliability, suitability, or availability of our website or products for any particular purpose.
We do not warrant that our website will be uninterrupted, error-free, or free of viruses or other harmful components. We do not guarantee any specific results from the use of our products. Individual outcomes will vary based on personal circumstances, relationship dynamics, and how the guidance is applied.
Our products are intended to support personal growth and communication skills. They are not a substitute for professional psychological, therapeutic, or relationship counselling services.
To the fullest extent permitted by applicable law, Théolivya and its owners, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our website or products, including but not limited to loss of data, loss of profits, or emotional distress, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising from your use of our website or products shall not exceed the amount you paid for the product giving rise to the claim.
You agree to indemnify, defend, and hold harmless Théolivya and its owners, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or in connection with your violation of these Terms and Conditions, your misuse of our website or products, or your infringement of any third party rights.
These Terms and Conditions shall be governed by and construed in accordance with applicable law. Any disputes arising under or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of the applicable territory.
If any provision of these terms is found to be unenforceable or invalid under applicable law, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.
We reserve the right to update or modify these Terms and Conditions at any time. When we make material changes, we will update the Last updated date at the top of this page. Your continued use of our website or purchase of our products after any changes constitutes your acceptance of the updated terms.
We encourage you to review these terms periodically. If you have any questions about changes to our terms, please contact us at support@theolivya.com.
If you have any questions about these Terms and Conditions, your purchase, or any aspect of our products or services, please do not hesitate to contact us. We are committed to responding to all enquiries within 30 days.
We are happy to clarify any aspect of our terms or assist with any purchase-related queries.
support@theolivya.comThéolivya • The Intimate Note • theolivya.com
